Build a Front Office Team that Rocks! by Ms. Laura Hatch

Learn the communication skills and procedures that create the ultimate customer service experience for your patients. Improve and master the essential systems to reduce cancellations/no-shows, set production goals and a schedule to meet those goals, increase case acceptance and experience a happier, higher producing team. Upon completion of this course, you should be able to:
– Develop communication and exceptional customer service skills with your team and your patients
– Expand the understanding of the relationship between building a great team and their leader and the impact of that relationship on practice profitability
– Learn what it means to be a leader and a motivational team player
– Develop Critical Thinking skills