Frustration: The Breakfast of Champions… Filmed Live at Townie Meeting. by Ms. Vicki McManus

Every team knows that addressing frustration head on is a cornerstone of massive success! Think about it—who’s more frustrated, the janitor who cleans your building or you, the team delivering high-quality care? Vicki is a certified emotional intelligence coach and CEO of two award-winning companies. She has a wide array of firsthand experience dealing with frustration. Upon completion of this course, you should be able to: How to fuel up your team for daily wins!; Strategies to deal with frustrating patients.; Predictable ways to increase value.