Fundamentals of Dental Practice Management

Learning Objectives

• Understand the importance of your "why" or purpose
• Hire and develop the ideal team
• Assess team behaviors with &#8220
• Taking Flight with DISC&#8221
• Establish team accountability and Roles-Job descriptions
• Create a policy and protocol manual
• Prepare and facilitate team meetings
• Learn how to use metrics and statistics to make decisions
• Maximize your hygiene department
• Develop an effective retention system for recall
• Attract new patients while retaining the ones you have
• Establish a financial policy that is fair for you and the patient
• Collect what you produce, what is a healthy accounts receivable
• Insurance claim management and understanding insurance
• Profit and loss, understand EBITDA
• Scheduling the key to your productivity
• The telephone, still the most important communication tool
• Create a new patient appointment that keep them coming back
• Learn when to market (internal and external) and importance of brand.