It’s Not What You Say it’s How and When You Say it! by Ms. Carrie Ibbetson

Knowing the science and technology of dental hygiene helps you connect the dots as a practitioner, but it rarely helps you explain the benefits your treatment provides the patient. Learn how reframing and re-sequencing some of your everyday questions and tasks can help you connect with the patient in a way that gets them motivated to take on the challenge of obtaining and maintain oral health, and how coaching them through small steps creates big wins for all parties involved!