Mastering Patient Communication: Overcoming Objections in the Dental Office
About This Event
In this course, Debra Engelhardt-Nash will provide an approach to mastering the art of patient dialogue from the initial consultation to overcoming treatment hesitation. Learn how to handle objections with empathy and credibility. Whether you’re a seasoned clinician or part of the dental team, you’ll gain tools to increase patient understanding, improve treatment acceptance, and create a practice culture centered on connection and care.
Learning Objectives
- Identify and respond to objections related to cost, timing, or insurance restrictions.
- Learn how to empower the dental team to reinforce treatment recommendations consistently.
- Demonstrate how to navigate fear and time objections with confidence and skill.
- Create follow-up systems that support unscheduled treatment acceptance.
Additional Event Information
Target Audience
Dental team
Event Format
On-demand
CE Credits
1*