Empathy, Communication, and Leadership In Dentistry
About This Event
Successful relationships require insight into a person’s feelings and thoughts. Patients, employees, family, and friends can be challenging at times. If there is a history of trauma or abuse, anger and fear become hardwired defense mechanisms. Empathy and communication are key to good outcomes. Similar to playing a musical instrument, we can learn to do both with practice. The process of listening and sharing with empathy is often conveyed through stories. Knowing how to listen to stories and how to tell stories is central to leadership and relationships. A great leader has empathy and communicates with those they lead. This course will recommend actions and practices that can lead to success for the patient, the team member, and the dentist. What is the value of working successfully with a fellow being? Priceless. The program has three parts: 1. Listening to Understand, 2. Narrative Communication, and 3. Leadership.
Learning Objectives
- Describe empathy, why it is important, and how it is misunderstood
- Demonstrate effective communication
- Explain the steps to collaboration
- Describe how to improve communication and leadership skills through empathy
- Understand listening as a skill and be able to demonstrate it
- Understand narrative as a skill and be able to demonstrate it
- Understand and be able to demonstrate how to work with conflict
- Explain how “
- bad”
- behavior can be understood
- Explain power and leadership within healthcare
- Describe how roles, urgency, team, and task determine leadership