Empathy, Communication, and Leadership In Dentistry
About This Event
This self-paced online CE course focuses on the importance of empathy and communication in building successful relationships in dentistry. It covers three main parts: Listening to Understand, Narrative Communication, and Leadership. Attendees will learn to describe empathy, demonstrate effective communication, explain collaboration steps, and improve their leadership skills through empathy. The course includes practical skills such as listening and narrative techniques, conflict resolution, and understanding behavior in healthcare settings. Upon completion, participants will receive a CE verification and evaluation.
Learning Objectives
- Describe empathy, why it is important, and how it is misunderstood
- Demonstrate effective communication
- Explain the steps to collaboration
- Describe how to improve communication and leadership skills through empathy
- Understand listening as a skill and be able to demonstrate it
- Understand narrative as a skill and be able to demonstrate it
- Understand and be able to demonstrate how to work with conflict
- Explain how “
- bad”
- behavior can be understood
- Explain power and leadership within healthcare
- Describe how roles, urgency, team, and task determine leadership.
Additional Event Information
Target Audience
dentists, dental hygienists, dental assistants, dental lab techs, dental specialties
Event Format
Virtual
CE Credits
2*