Conflict Resolution For Better Patient Management
About This Event
This is a self-paced online CE course designed to give healthcare providers in-depth instruction on conflict resolution skills for a variety of patient disputes. The course covers basic mediation skills, methods of communication, and strategies for handling high-conflict patient interactions. Participants will learn to increase their confidence in managing patient grievances and gain a deeper understanding of their responses to conflict. The session concludes with additional wellness tools to help providers manage burnout.
Learning Objectives
- Refresh basic conflict resolution skills
- Develop an understanding of communication style typing and flexing to guide more successful interactions with patients
- Define high-conflict behavior and the different skills needed for managing high-conflict patients
- Compare and understand the application of each method.
Additional Event Information
Target Audience
any dental healthcare professional
Event Format
Virtual
CE Credits
1*